ZYRUSIA --- Shipping & Returns Policy
Crafted with Care. Delivered with Purpose.
At ZYRUSIA, every gift box holds more than just products — it carries meaning, emotion, and intention. We are committed to ensuring your box reaches you safely, promptly, and in its perfect form.
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🚚 1. Shipping Coverage & Delivery Timelines
We offer delivery across India through our trusted logistics partners.
Estimated delivery durations:
Metro Cities: 3–5 working days
Other Regions: 5–7 working days
Remote Areas: Additional time may be required
All orders are carefully packed to preserve both emotional and product quality.
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💸 2. Shipping Charges & Free Delivery
We maintain a transparent and fair shipping structure:
FREE Standard Shipping on all cash on delivery / prepaid orders above
Orders below $ 299 : Free shipping charge
Cash on Delivery (COD): Free (available only on select pincodes)
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📍 3. Order Tracking & Notifications
Once your order is placed, a tracking link will be shared via:
✅ Email | ✅ WhatsApp | ✅ SMS
You may also track your order anytime via the “Track My Order” page on zyrusia.com.
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⏳ 4. Order Processing Time
All orders are processed within 24–48 business hours
Personalized/custom items may require an additional 1–2 business days
No order processing on Sundays or national holidays
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🎁 5. Personalized & Custom Orders
We value emotional personalization and take care to fulfill special requests with precision.
Please allow additional time for:
Handwritten notes
Custom box items or messages
Our team will notify you in case of any delays.
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🔁 6. Return & Replacement Policy
We only accept returns or replacements if:
✔️ The product is damaged upon arrival
✔️ An incorrect item was delivered
✔️ There is a manufacturing defect
Requests must be raised within 24 hours of delivery to be eligible.
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📦 7. Return Conditions
To qualify for return/replacement:
Product must be unused and in original condition
Must be returned with original packaging
Valid photo/video proof of unboxing is required
Item must not fall under the non-returnable category
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🔄 8. Exchange & Replacement Guidelines
Replacements are only issued for the same product, subject to availability
Exchanges based on design or color preference are not supported
In some cases, reverse shipping charges may apply
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🚫 9. Non-Returnable Items
For hygiene and personalization reasons, the following items are non-returnable:
Customized note/message cards
Opened or consumed edible items
Period, Breakup, Self-Love boxes
Affirmation cards or emotional journals
Digital templates, downloads, gift vouchers
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🧾 10. Shipping & Returns for Resellers
Bulk/reseller orders are subject to the following policy:
Returns are accepted only for damaged or incorrect items (proof required)
Return requests must be raised within 24 hours of delivery
Customized reseller packaging is non-returnable
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💬 11. Refer & Earn – Return Guidelines
Referral rewards are issued only when:
The referred order is not returned within 7 days
If a referral-based order is returned, the reward is revoked
Abuse or fraudulent referrals will result in account suspension
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📞 12. Customer Support
Need help with your order? We’re here for you.
📩 Email: hello@zyrusia.com
📱 WhatsApp: [Insert Link]
🌐 Website: https://zyrusia.com
🕒 Hours: 10:00 AM – 7:00 PM (Monday to Saturday)
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> 💖 “ZYRUSIA is more than a gifting brand — we are a feeling. And every feeling deserves to be delivered with respect, protection, and love.”
~ Team ZYRUSIA ~
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"Dil sabke paas hota hai - aur Zyrusia har dil ke liye hai"
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