ZYRUSIA - Refund & Cancellation Policy
At ZYRUSIA, every gift is curated with purpose, emotion, and personalization. While we strive for perfection in every delivery, we understand that you may have concerns about refunds or cancellations. Here’s everything you need to know.
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❌ 1. Cancellation Policy
Because most of our products are personalized and prepared with emotional intent, cancellations are not accepted once your order is confirmed.
However, in rare cases:
If your order hasn’t entered the processing stage, you may request a cancellation within 2 hours of placing it.
Once processing begins, cancellation requests cannot be entertained.
📩 To request an urgent cancellation (if applicable), email us at hello@zyrusia.com immediately after placing the order.
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💸 2. Refund Eligibility
Refunds are only processed under the following specific conditions:
The product was physically damaged during transit (with valid proof)
A wrong item was delivered
A verified manufacturing defect is reported
⚠️ No refunds are processed for:
Change of mind after ordering
Delayed delivery due to logistics partners
Personalized/custom gift boxes
Opened, used, or tampered items
Emotional gift categories like Self-Love, Breakup, or Period Boxes
Digital downloads/templates
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📦 3. How to Request a Refund
To initiate a valid refund request:
1. Contact us within 24 hours of delivery
2. Provide a valid unboxing video or clear photos as proof
3. Include your Order ID and brief issue description
Refunds are typically reviewed and processed within 5–7 business days after verification.
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💳 4. Mode of Refund
If approved, your refund will be credited via the original payment method (Razorpay/Stripe/PayU)
For COD orders, you must provide a valid bank account or UPI ID for refund processing
No cash refunds are issued.
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⚠️ 5. Important Notes
We do not guarantee refunds for issues raised after 24 hours of delivery
Disputes without valid proof (photo/video) are not accepted
Once a refund is initiated, it cannot be reversed or changed
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💬 6. Need Help?
Our support team is always here to help you with compassion and clarity.
📩 Email: hello@zyrusia.com
📱 WhatsApp: [Insert Link]
🕒 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)
🌐 Website: https://zyrusia.com
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❤️ “Every gift is a feeling — and we promise to treat every issue with the same love and respect. If something goes wrong, we’re here to make it right — with all our heart.”
~ Team ZYRUSIA ~
"Dil sabke paas hota hai - aur Zyrusia har dil ke liye hai "
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